Frequently asked questions
Your account
What should I do if I'm moving house?
As soon as possible, please notify us of the date you intend to move.
What should I do if I'm moving house and ending my energy account?
You must contact us at least 5 business days before you intend to vacate your property. It is also important that you provide us with a forwarding address for your final bill.
Billing
My energy bill is higher than I expected. Why?
There are a few reasons why your energy bill may be higher than expected:
- Remember that using energy-hungry appliances like heaters or air conditioners quickly adds to the cost of your bill.
- If you have guests staying at your home, this can increase energy usage and raise the cost of your bill.
- If you receive energy concessions, note that some concessions are seasonal and apply only during certain months.
Learn more about energy efficiency.
How do I pay my bill?
You can find detailed payment instructions at the end of your bill. Did you know you can also pay your bill online?
Is there a charge to join New South Wales Electricity?
New South Wales Electricity charges no joining fee, however a standard charge may apply if you move into or leave a property. This is because moving into a property incurs a charge from your local energy distributor to connect your electricity supply.
Electricity meters
When is my next meter reading?
You can find this information on the back page of your New South Wales Electricity bill. Generally, your electricity meter is read every three months.
Can I send my meter readings?
Yes, you can do this online. Simply log on to the Client Zone and follow the on-screen instructions.
Do I have to provide access to my meter?
Yes - all energy customers are required to provide safe and unhindered access to their meter/s. This ensures you are billed for the correct amount of energy you used.
Energy concessions
Am I entitled to a concession on my bill?
You can learn more about energy concessions and hardship solutions online.
Switch to New South Wales Electricity
Switch today for a better deal.
Pay your bills online
It's so easy to pay your bills online.
Live Chat »
Ask us a
question.
Moving home?
Connecting your
electricity
has never been easier!
Click here to move with New South Wales Electricity!
Move now »
Make the switch!
Tired of your current retailer?
Switching is easy with New South Wales Electricity, simply follow our check list to get
started here
Pay Online
Making your bill payments
can be painful
We have made it easy
through our,
online
bill payment gateway.